Privacy Policy

Gold Hill Holdings LLC USA DBA Raikami (“Raikami,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our investment platform services.

Personal Information

We may collect personal information that you voluntarily provide when you register for an account or contact us, including your name, email address, phone number, date of birth, government-issued identification, tax identification number, residential address, employment information, and financial information required for account opening and regulatory compliance.

Automatically Collected Information

When you visit our website or use our platform, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

Brokerage and Transaction Data

As an investment platform, we collect information related to your investment activity, account balances, transaction history, and portfolio data. Brokerage services are provided by Alpaca Securities LLC, which maintains its own privacy practices governing the custody and processing of your brokerage account data.

We use the information we collect to:

• Open and manage your investment account
• Verify your identity and comply with KYC and AML regulations
• Process transactions and provide account services
• Respond to your inquiries and provide customer support
• Send you information about your account, our services, and regulatory notices
• Comply with legal obligations including tax reporting requirements
• Detect, prevent, and address technical issues or fraudulent activity
• Improve our platform and service offerings

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Brokerage Partner: We share necessary account information with Alpaca Securities LLC, our custodial broker-dealer, to open and maintain your brokerage account.
• KYC and Compliance Providers: We share identity information with Onfido and other verification providers for identity verification and AML screening.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, including payment processors and technology providers.
• Legal Requirements: We may disclose your information if required by law, court order, or in response to valid requests by regulatory or public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption and security protocols. However, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal and regulatory requirements, including financial record-keeping obligations which may require retention for up to seven years.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to legal and regulatory retention requirements
• The right to object to or restrict processing of your information

We may use cookies and similar tracking technologies to track activity on our website and store certain information. We use MailerLite for email marketing, which may place cookies on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Raikami serves investors across Southeast Asia. Your personal information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the Last Updated date above.

If you have questions or concerns about this Privacy Policy, please contact us: